Privacy Policy

Effective Date: April 22, 2025

Your privacy matters to us. Here's how we collect, use, and protect your information.

1. Information We Collect

We may collect:

• Name, email, phone number, and address (submitted via contact forms)
• Mobile numbers and SMS consent from field technicians who opt in to operational text messages
• Property information relevant to service requests
• Website usage data via cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Schedule and perform inspections
• Respond to inquiries or quote requests
• Send service confirmations or reports
• Improve our website and customer service

We do not sell or rent your personal information.

3. Sharing Information

We only share your data with:

• Certified labs (for mold testing reports)
• Trusted vendors if needed for scheduling or coordination
• Legal authorities if required by law

4. Cookies

Our site may use cookies to analyze traffic and enhance user experience. You can disable cookies in your browser settings.

5. Data Security

We take reasonable steps to protect your data, including secure servers and limited access to sensitive information.

6. SMS Privacy

When field technicians or other authorized personnel opt in to receive operational SMS messages, we collect mobile numbers and SMS consent solely to send work-related texts (such as job assignments, leads, scheduling changes, and similar updates). We do not sell, rent, or share mobile numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or reply HELP for help.

7. Your Rights

You can request access to, correction of, or deletion of your personal information by contacting us at any time.

8. Updates to This Policy

We may update this Privacy Policy as needed. All changes will be posted here with a revised effective date.

Questions?

Email us at info@24hmoldinspection.com